# Septic Maintenance Reminder Program Software | PortaPro > Source: https://www.portaprosoftware.com/features/septic-reminders > > Homeowners join a pump-out reminder program on your website, and reminders go out by email or text on a date that moves when you pump. # Septic maintenance reminder program software A reminder date that moves when the truck does. Homeowners sign up for pump-out reminders on your website. Each one becomes a customer with a site and a tank, and the reminders follow the tank's real service date, not the one somebody typed two years ago. [Start free trial](https://trial.portaprosoftware.com/sign-up) Set up once: turn it on in Settings and paste one line on your website, the same line as the PortaPro lead form. ## One tank, two cycles. Reminders go two months out, two weeks out, and on the due date. Watch what happens when the truck gets there first. 2023 2024 2025 2026 2027 2028 2029 2030 Pumped Due Last pumped Nov 7, 2023 Reminder, two months out Sep 8, 2026 Reminder, two weeks out Oct 24, 2026 Due Nov 7, 2026 Frank Szabo's 1,250-gallon tank is on a three-year cadence, due Nov 7, 2026\. The two-month and two-week reminders go out first. ## Branded as you. The homeowner hears from your company, on the channel they picked, and only when there's something to say. Email From your company, with your logo and color. The subject tightens as the day gets closer, from a maintenance reminder two months out to “Your septic tank is due for a pump-out” on the day. Text Only to homeowners who ticked the consent box, and the exact disclosure they saw is kept with the enrollment. Never in their quiet hours, never after a STOP. Phone call A task for your office on the reminder date, with the number and the due date on it. Nobody gets a robocall. Never a blast Every email links to a private manage page, branded as you, where they change the channel or leave the program without calling. One reminder per homeowner per day, and anything more than three weeks late is skipped, so switching it on over a backlog sends nothing stale. ## What the office sees. Every enrollment on one tab in Service Hub. Website sign-ups land under New until someone looks at them. A date that reads Follows site comes from the tank. When a pump-out never got logged as a job, Log pump-out writes the date to the tank itself, so every screen agrees. * New sign-ups to review * Due in 30 days and overdue * Send now, pause, or unsubscribe ## Questions operators ask What if the person who signs up is already a customer?arrow\_forward PortaPro matches by email, then phone, and attaches the enrollment to that customer without touching their sites. If nobody matches, it creates a prospect with a site and a septic tank at the address. Your office can also enroll customers directly from the Reminder Program tab, and those skip the New queue. What if they don't know when it was last pumped?arrow\_forward They can pick not sure. PortaPro then counts from the day they signed up, so the office has a date to correct instead of a blank. Log the real pump-out when you find it and the reminders move with it. Is this the same as PortaPro's pump-out prediction?arrow\_forward They share one due date. Prediction tells your office when a tank is coming due. The reminder program tells the homeowner, on your schedule. On the due day your office gets a bell too, unless a job is already booked at that site. What does it cost, and does the phone option actually call anyone?arrow\_forward It's included with PortaPro. The program stays off until you turn it on, and text reminders need your PortaPro texting switched on first. The phone option doesn't dial anyone: on the reminder date it creates a task for your office with the customer's number and due date. The rest of the septic story * [Pumping reports and county formsarrow\_forward](https://www.portaprosoftware.com/features/septic) * [One tank's lifearrow\_forward](https://www.portaprosoftware.com/solutions/septic) * [Website lead formarrow\_forward](https://www.portaprosoftware.com/features/leads-deals) ## See a sign-up become a customer. Fill in the form on a demo site and watch the customer, the site, the tank, and the reminder schedule appear. [Start free trial](https://trial.portaprosoftware.com/sign-up) 14-day free trial (card required, no charge today). Or a guided 30 to 60 day trial with no card.