Adding Photos & Notes

4 min read

Updated November 27, 2025

DriverPhotosDocumentationMobile

Overview

Photo documentation protects your drivers from false complaints and provides proof of service.

Why Photos Matter

Proof of completion: Timestamped evidence of service

Damage protection: Document pre-existing issues

Customer disputes: Visual evidence for billing questions

Quality control: Management can review service quality

Taking Photos

Tap the Camera icon in the app

Frame the shot to show the unit clearly

Tap to capture

Review and retake if needed

Add a caption if helpful

Best Practices

Before Photos

Capture any pre-existing damage

Show the overall site condition

Document access issues

After Photos

Show the clean interior

Capture restocked supplies

Document the unit's final condition

Adding Notes

Tap the Notes field to add text:

Customer requests

Site access instructions

Issues for dispatch to know

Anything unusual

Where Photos Are Stored

All photos are:

Attached to the service record

Available on the customer's invoice

Stored for 12 months

Accessible from the web dashboard

How to Complete a Cleaning

Proof-of-Service Attachments

Core Operations

Customer & Financial Management

Fleet & Business Intelligence

By Business Size

By Role

Adding Photos & Notes

Core Operations

Customer & Financial Management

Fleet & Business Intelligence

By Business Size

By Role

Adding Photos & Notes

Overview

Why Photos Matter

Taking Photos

Best Practices

Before Photos

After Photos

Adding Notes

Where Photos Are Stored

Was this article helpful?

Related Articles

Overview

Why Photos Matter

Taking Photos

Best Practices

Before Photos

After Photos

Adding Notes

Where Photos Are Stored

Was this article helpful?

Related Articles