Please read these terms carefully before using PortaPro services.
Effective Date: September 1, 2026These Terms of Service ("Terms") govern your access to and use of PortaPro Software ("the Service," "we," "our," "us"), including all subdomains such as companyname.portaprosoftware.com. By creating an account or using the Service, you agree to these Terms.
PortaPro Software provides a cloud-based operations platform for portable sanitation and rental companies, including tools for:
Use of the Service requires a registered organization account, valid authentication via Clerk, internet or mobile access, and an active subscription.
You must be at least 18 years old and legally able to enter into binding agreements to use PortaPro Software.
To access the Service, users must create an account through our authentication provider. You agree to provide accurate, current, and complete information.
Organizations are responsible for managing user roles, permissions, and access. PortaPro Software enforces role-based access controls, but your organization remains responsible for internal access governance.
You are responsible for maintaining the confidentiality of login credentials, managing user access within your organization, and removing former employees or contractors promptly. We are not liable for unauthorized access caused by mismanaged credentials.
Access to PortaPro Software requires a paid subscription. Pricing is published on portaprosoftware.com and may change with notice.
Subscription billing is processed through Stripe. PortaPro Software does not store or process raw credit card or bank information.
We may offer free trials at our discretion. At the end of the trial period, your subscription will automatically convert to a paid plan unless canceled prior to renewal.
If billing attempts fail, your access may be limited or suspended, accounts may be terminated for extended non-payment, and we will attempt to notify the account owner before termination.
Subscriptions are billed in advance. Refunds are not guaranteed and may be granted at our discretion.
PortaPro Software offers embedded payment processing through Stripe Connect. This allows your organization to accept payments from your customers directly through the platform. By enabling payments, you agree to Stripe's Connected Account Agreement, Services Agreement, and all applicable card network rules.
Payments accepted through the Service carry a processing fee, deducted from each payment before it settles to your Stripe account. Which arrangement applies depends on how your connected Stripe account was created: on accounts created under PortaPro's processing pricing, PortaPro is responsible to Stripe for the cost of processing your payments and charges you a single rate in place of Stripe's own per-payment rates; on other connected accounts, Stripe bills your account directly at Stripe's published rates and PortaPro charges nothing on top. Your current rates are shown in Settings → Payments. See the Payments Terms tab for the full policy.
To accept payments, your organization must connect a Stripe account. Payments are charged on that account, so your organization is the merchant of record for its own sales. Stripe handles payment processing, payouts, PCI compliance, and the mechanics of chargebacks and disputes. PortaPro Software does not hold, transmit, or store customer card data.
Payments are enabled for each organization individually by the PortaPro team as part of onboarding; they are not available automatically upon signup. Payouts settle only to a verified bank account linked during Stripe onboarding. Debit card payout destinations are not supported. See the Payments Terms tab for the full policy.
You are solely responsible for the goods and services you provide, your customer relationships, refunds, disputes, and chargebacks, and compliance with applicable tax and financial regulations. PortaPro Software acts solely as a technology platform; Stripe is the payment processor.
You agree not to use the Service for illegal activities, attempt unauthorized access to another organization's data, reverse engineer or disassemble the platform, or upload malicious code or disrupt the Service.
You are solely responsible for data, photos, documents, or files uploaded, routing, scheduling, and operational configuration, and customer, billing, and financial records.
All operational data entered into PortaPro Software including customer records, service logs, images, invoices, payments, and reports belongs to your organization.
We only use your data to provide the Service, improve reliability and performance, maintain platform security, support users, and fulfill billing, legal, and contractual obligations. We do not sell, rent, or share your data with advertisers.
You may request a data export at any time by contacting privacy@portaprosoftware.com.
Your data is stored and processed through secure third-party infrastructure, including Supabase, Clerk, Stripe, Mapbox, Twilio (if enabled), and our cloud hosting provider. We employ encryption in transit (TLS 1.2+), encryption at rest, secret management and access controls, isolated environments and CI/CD pipelines, and vendor SOC 2 compliance where applicable.
We strive for reliable uptime, but we cannot guarantee uninterrupted access. Downtime may occur due to maintenance, third-party outages, network issues, or unexpected disruptions. We are not liable for downtime caused by external providers.
PortaPro Software integrates with third-party services including Stripe, Clerk, Supabase, Mapbox, Twilio, and our cloud hosting provider. By using the platform, you agree to their applicable terms. We are not responsible for service interruptions caused by third-party providers.
You may cancel your subscription at any time unless subject to a contracted commitment period. For month-to-month plans, access remains active through the current billing cycle, you may request a data export prior to closure, and data is deleted within 60 days unless legally required to retain it.
We may suspend or terminate accounts for non-payment, security risks, platform misuse, violations of these Terms, or fraudulent or illegal behavior.
To the fullest extent permitted by law, PortaPro Software is not liable for lost revenue or profits, loss of data, business interruption, indirect or consequential damages, user configuration errors, or third-party service failures. Your exclusive remedy is to stop using the Service.
The Service is provided "as is" and "as available." We do not warrant that the Service will be uninterrupted or error-free, that it will meet every business requirement, or that third-party integrations will operate without issue.
We may update these Terms as the platform evolves. When changes occur, we will update the Effective Date and notify organization owners. Continued use constitutes acceptance.
PortaPro Software – Privacy & Compliance
