Team chat for drivers and the office
The yard, the trucks, and the office on one channel.
Where your own crew talks. Drivers, dispatch, the shop, and the office share channels inside the app the route already lives in, with the radio one tab over and a call one button away.
A locked gate, a cracked gasket, and not one phone call.
Chris reports the Summit Ridge gate from the cab and dispatch takes it. Ray has the gasket on the shelf. It's the same Team Chat on the driver's phone, one tab from the radio.
Channels for dispatch, the shop, and safety, and a private one for the office.
What the crew gets.
- Channels and DMs
- Public channels anyone on the team can join, private ones by invite only, and direct messages one to one or with a few people. Every channel and DM shows how many messages are waiting.
- Mentions
- @ a name and it pushes to that person's phone. @here reaches whoever is online in the channel; @everyone reaches all of it.
- Photos, files, and dictation
- Shoot the cracked gasket and send it with a caption. Up to ten photos or files go in one send, and the mic in the message box turns speech into a typed message for a driver who'd rather not thumb out a paragraph.
- Search
- Messages are kept on the account, not on anyone's phone. Last month's conversation about the Summit Ridge gate is a search away, even after a driver gets a new phone.
- Shared truck iPads
- On an iPad that lives in the truck, each message posts under the driver who signed on with their PIN, not under the truck.
When a chat message isn't the right tool.
Messages, Radio, and Email sit on the same Team Chat screen. Customers never do.
- Hold to talk
- Every channel has a radio channel with the same people, plus All hands. A driver keys up instead of typing at a red light.Walkie-talkie
- Call or huddle
- Press Call in a direct message, or start a video huddle in #dispatch and ring only the dispatchers.Calls and huddles
- Email the team
- For next week's schedule change, the office picks the people, writes it once, and it goes to their email in your company template and to their bell.
- Customers
- Not here. Customer texts, emails, and portal messages go to the Inbox, on the customer.Inbox
Questions operators ask
Which plans include team chat?
Team chat comes with every plan. The radio and video meetings with outside guests are part of the Growth plan.
Do drivers need another app?
No. Team chat is inside the PortaPro app drivers already use for their route, with the same sign-in.
Who can see a channel?
Public channels are open to the team. Private channels are invite-only, so billing and office talk stays with the office. Direct messages are between the people in them.
Can people turn the notifications off?
Yes. Each person chooses in their own notification settings whether team chat shows in the bell, pushes to their phone, or both.
