Septic maintenance reminder program software
A reminder date that moves when the truck does.
Homeowners sign up for pump-out reminders on your website. Each one becomes a customer with a site and a tank, and the reminders follow the tank's real service date, not the one somebody typed two years ago.
Set up once: turn it on in Settings and paste one line on your website, the same line as the PortaPro lead form.
One tank, two cycles.
Reminders go two months out, two weeks out, and on the due date. Watch what happens when the truck gets there first.
- Last pumped
- Nov 7, 2023
- Reminder, two months out
- Sep 8, 2026
- Reminder, two weeks out
- Oct 24, 2026
- Due
- Nov 7, 2026
Frank Szabo's 1,250-gallon tank is on a three-year cadence, due Nov 7, 2026. The two-month and two-week reminders go out first.
Branded as you.
The homeowner hears from your company, on the channel they picked, and only when there's something to say.
- From your company, with your logo and color. The subject tightens as the day gets closer, from a maintenance reminder two months out to “Your septic tank is due for a pump-out” on the day.
- Text
- Only to homeowners who ticked the consent box, and the exact disclosure they saw is kept with the enrollment. Never in their quiet hours, never after a STOP.
- Phone call
- A task for your office on the reminder date, with the number and the due date on it. Nobody gets a robocall.
- Never a blast
- Every email links to a private manage page, branded as you, where they change the channel or leave the program without calling. One reminder per homeowner per day, and anything more than three weeks late is skipped, so switching it on over a backlog sends nothing stale.
What the office sees.
Every enrollment on one tab in Service Hub. Website sign-ups land under New until someone looks at them. A date that reads Follows site comes from the tank. When a pump-out never got logged as a job, Log pump-out writes the date to the tank itself, so every screen agrees.
- New sign-ups to review
- Due in 30 days and overdue
- Send now, pause, or unsubscribe
Questions operators ask
What if the person who signs up is already a customer?
PortaPro matches by email, then phone, and attaches the enrollment to that customer without touching their sites. If nobody matches, it creates a prospect with a site and a septic tank at the address. Your office can also enroll customers directly from the Reminder Program tab, and those skip the New queue.
What if they don't know when it was last pumped?
They can pick not sure. PortaPro then counts from the day they signed up, so the office has a date to correct instead of a blank. Log the real pump-out when you find it and the reminders move with it.
Is this the same as PortaPro's pump-out prediction?
They share one due date. Prediction tells your office when a tank is coming due. The reminder program tells the homeowner, on your schedule. On the due day your office gets a bell too, unless a job is already booked at that site.
What does it cost, and does the phone option actually call anyone?
It's included with PortaPro. The program stays off until you turn it on, and text reminders need your PortaPro texting switched on first. The phone option doesn't dial anyone: on the reminder date it creates a task for your office with the customer's number and due date.
The rest of the septic story
See a sign-up become a customer.
Fill in the form on a demo site and watch the customer, the site, the tank, and the reminder schedule appear.
14-day free trial (card required, no charge today). Or a guided 30 to 60 day trial with no card.
