Google review requests after every service
Know which driver earned the five stars.
Every review request carries the driver who did the job, so responses and ratings add up per driver. You see who earns the praise, and whose stops keep drawing complaints.
The crew leaderboard.
Requests sent, response rate, positive rate, and platform clicks for each driver, over the last 30, 90, or 180 days.
Every reply drafted. None posted without you.
Open a Google review and draft a reply: warm and short for five stars, calm and accountable for a complaint. The draft never names a crew member in reply to a complaint, and nothing posts until you click Post reply to Google.
Overnight, complaints are grouped into themes, like arrival windows or handwash restocking, so you fix the pattern instead of answering the same review twice. Google reviews and the private notes customers send share one inbox.
Asked at the right time.
From the finished job to a review on the driver's line.
The job closes
The request is queued with the driver on it.
Nothing to remember at the end of the day. If you want one out sooner, send it to a customer by hand.A day later
It goes out, unless something is open.
By text, by email, or by text only when there is no email on file. A customer with an open support conversation or an overdue invoice is asked once it is settled, and nobody is asked more than once every 60 days, or whatever window you set.They open it
The same ask for everyone.
The page opens under your name with Leave a review on Google first. Yelp, Facebook, Nextdoor, The Knot / WeddingWire, or the BBB ride along as buttons if you use them, with clicks counted. Something we should fix? Tell us privately sits under the links, not in front of them, and an optional 0 to 10 question gives a 9 or 10 their own referral link when you run a referral program.Within the hour
The review is in PortaPro.
New Google reviews come in every hour, ready for a reply. A private note reaches your inbox with a notification, and the customer's review link still works if they want to post as well.
Questions operators ask
Can I skip the customers who might leave a bad review?
No, on purpose. Asking only the customers you expect to be happy breaks Google's review policy. PortaPro asks every customer after the job and gives you the tools to answer the unhappy ones well. A STOP reply ends review texts, every review email carries an unsubscribe link that works in one click, and a customer marked Do Not Email or Do Not Text gets no request on that channel.
What do text requests need?
A registered texting number. Review texts go out over your business number's A2P 10DLC registration and refuse to send until that campaign is active. Every template must carry opt-out language, and a STOP reply blocks future texts, which keeps you on the right side of TCPA rules.
How do Google reviews get into PortaPro, and can I put a review button on my website?
Connect your Google Business Profile once. New reviews come in every hour, and a reply you approve posts to Google from the review itself. The review settings also give you a Leave a Review button, card, or banner to paste into your site, pointed at your Google review page.
Which plan includes it?
Review requests, the crew leaderboard, and AI reply drafts come with the Growth plan.
Works with
