AUTOMATED REVIEW REQUESTS
Your best customers would leave you 5 stars. They just forget.
SMS and email requests, inbound Google reviews, AI reply drafts, and a crew leaderboard your generic competitors can't build — all in PortaPro at no extra cost.
EVERYTHING IN ONE PLACE
The reputation platform Podium charges $400 a month for.
All four shipped. All four included. No premium tier, no per-location surcharge.
Send by SMS, email, or both. SMS-only fallback when no email on file. 5–10× the response of email-only.
Every request tagged to the driver. See which crews drive 5-stars and which drive complaints.
Pulls Google reviews every 15 minutes. Read and reply without leaving PortaPro.
One-click drafts in your voice. Nightly clustering surfaces what's recurring in complaints.
ONE DASHBOARD
Six sections. Not twelve.
The Reputation dashboard collapsed from twelve stacked sections to six operational ones. Google setup tucks into a slide-in drawer. Admin utilities moved out of the daily view.
- JoshK · "Driver showed up two hours late…"
- Sunrise Const. · "Great service, on time…"
- Dana C. · "Loved the crew…"
- Request sent · Mike R.
- 5★ reply drafted · awaiting approval
- Google review pulled · 15m ago
Google setup, test sends, batch sends, and the website widget moved into the header menu or out of Marketing entirely.
SMS, EMAIL, OR BOTH
The biggest gap closed vs. Podium and BirdEye.
Text messages get opened. Emails sit. PortaPro sends by SMS through your existing Twilio A2P 10DLC subaccount, fully TCPA-compliant.
Hi Mike — Marcus at Sunrise just wrapped your weekend rental. Mind taking 30 seconds to leave a quick review? portapro.io/r/9c2 — Reply STOP to opt out.
- A2P 10DLC enforced — sends blocked unless your campaign is active
- STOP replies auto-recorded per-org; opt-outs block future sends
- One text per completed job — no chasers, no spam
CREW ATTRIBUTION
Know which crew earned the 5-star — and which keeps generating complaints.
Every review request is tagged to the driver who completed the job. The leaderboard reads itself — no scrolling reviews.
| Driver | Sent | Response | Positive | Clicks |
|---|---|---|---|---|
ML Marcus L. | 142 | 47% | 92% | 28 |
DC Dana C. | 128 | 41% | 88% | 22 |
JP Jordan P. | 96 | 38% | 74% | 14 |
MR Mike R. | 84 | 35% | 81% | 11 |
ST Sam T. | 71 | 29% | 68% | 8 |
Horizontal tools like Podium and BirdEye can't show this. They don't know what a job is. PortaPro does — because the same database holds the work.
INBOX, REPLIES, AND PATTERNS
Read, reply, and see what's recurring — without leaving PortaPro.
Google reviews pull in every 15 minutes alongside private feedback. AI drafts a reply in your voice, signed from the right yard. Operator approves before anything goes live.
“Driver showed up two hours late and didn't pick up the second unit. Frustrating.”
Operator approves every reply. The crew is never named publicly in a 1-star response.
- Late pickup12 · last 3d
- Billing dispute5 · last 1d
- Damaged unit4 · last 9d
- Driver communication3 · last 14d
5-star drafts can name the crew. 1-star drafts never do — that's operationally toxic.
SUPPORTED PLATFORMS
Twelve platforms. One automated request.
One automated request reaches customers across every review site that matters — so you build reputation everywhere your buyers actually look.
The default for local search and Maps results.
Trusted by event planners and commercial buyers.
Social proof for residential and community-focused customers.
Visibility for iPhone-first customers searching nearby.
Lead source for residential service work.
Neighborhood-level recommendations and word-of-mouth.
Marketplace credibility for event and short-term rentals.
Reach designers, GCs, and remodel project owners.
Wedding and venue review aggregators.
Long-standing trust signal for commercial buyers.
Industrial buyer network for B2B procurement.
Construction-industry vendor directory.
VS PODIUM / BIRDEYE
The stack you're not buying.
What you stop paying for and stop maintaining when reputation lives where ops already does.
FAQ
Common questions.
Yes. SMS and email requests, the Crew Leaderboard, the unified inbox, AI reply drafts, and theme extraction are all included in PortaPro at no extra cost — no premium tier, no per-location surcharge.
PortaPro sends through your existing Twilio A2P 10DLC subaccount. Sends are blocked unless your campaign is in active state. STOP replies are recorded per-org and block future sends automatically. You're TCPA-compliant by default.
All four configurations are supported. Choose email-only, SMS-only, both in parallel, or SMS-fallback only when there's no email on file. The choice is per-org and can change anytime.
Per-driver sent count, response rate, positive rate, and platform clicks — filterable across 30, 90, or 180 days. Generic reputation tools can't show this because they don't know what a service is.
Nothing sends without operator approval. Drafts are sentiment-aware — warm and brief for 5-star praise (may name the crew); accountable and non-defensive for 1-star complaints (never names the crew publicly). Operator edits and approves before anything goes live.
OAuth into Google Business Profile once. After that PortaPro pulls reviews every 15 minutes into the same inbox as private feedback.
We support 12 review sites: Google, Yelp, Facebook, Apple Maps, Angi, Nextdoor, Thumbtack, Houzz, The Knot / WeddingWire, Better Business Bureau, ThomasNet, Blue Book Building & Construction.
No. One request per completed job, frequency caps on top, and account-state checks before any send. Customers with open service tickets, overdue invoices, or at-risk status are skipped automatically.
Get Started
The reputation platform you're paying $400 a month for. Built into PortaPro.
SMS and email requests, AI reply drafts, theme extraction, and the crew leaderboard your competitors can't build — included in your plan.
Get started in under 2 minutes.