Your privacy is important to us. Learn how we protect and handle your data.
Effective Date: May 31, 2026PortaPro Software LLC ("PortaPro Software," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, request a demo, use our platform, or access a PortaPro-powered tenant workspace, including URLs such as app.portaprosoftware.com/t/company-name.
PortaPro Software provides cloud-based software for portable sanitation, septic, and related field-service operators. In many cases, our business customers control the information entered into the platform, including information about their employees, drivers, customers, service locations, equipment, jobs, invoices, routes, communications, and files.
When you visit our website, request a demo, submit a form, contact us, or interact with our marketing pages, we may collect:
We use this information to respond to inquiries, provide demos, improve our website, support sales conversations, and understand how visitors interact with PortaPro Software.
When a company signs up for PortaPro Software, we may collect:
Customers own the operational data they enter into PortaPro Software. This may include:
PortaPro Software generally acts as a service provider or processor for this operational data. Our business customers are responsible for determining what information they enter into the platform and for providing any required notices to their own employees, drivers, contacts, and end customers.
PortaPro Software uses Clerk for secure authentication and identity management. Clerk may process information such as email address, login credentials, passkeys, device sessions, two-factor authentication tokens, and user metadata.
PortaPro Software does not receive or store plaintext passwords.
PortaPro Software uses Stripe for payment processing. We do not store full credit card numbers, bank account numbers, CVV codes, or full card expiration details.
We may receive limited billing and transaction information, such as:
To operate, secure, support, and improve the platform, we may collect:
We do not sell personal browsing history or use customer operational data to train third-party foundation AI models.
We use collected information to:
PortaPro Software may send transactional emails, platform notifications, and, where enabled, SMS messages. These may include account notifications, service updates, job reminders, invoice notifications, customer portal messages, support communications, or other messages configured by an organization.
If SMS notifications are enabled, phone numbers and message content may be processed by Twilio or other communication providers. Message and data rates may apply. Users may opt out of certain communications where required by law.
PortaPro Software does not initiate unsolicited text message marketing without appropriate consent.
We may use cookies, pixels, log files, and similar technologies to:
You can control cookies through your browser settings. Some browser settings may affect how the website or platform functions.
Some browsers offer "Do Not Track" signals. Because there is not yet a consistent industry standard for responding to these signals, our website and platform may not respond to Do Not Track signals.
Operational data is stored using Supabase Postgres and related infrastructure. Supabase provides managed database hosting, access controls, encryption features, backups, and infrastructure security protections.
PortaPro Software is hosted using Vercel and related cloud infrastructure. Vercel provides application hosting, deployment management, CDN delivery, environment variable protection, serverless functions, and related platform infrastructure.
Images, uploaded documents, service photos, and other files may be stored using Supabase Storage or similar cloud storage providers. Access to files may be controlled through signed URLs, permission rules, authentication checks, and time-limited access tokens.
PortaPro Software does not sell personal information. We also do not share customer operational data with advertisers or use it for cross-context behavioral advertising.
We may share information with trusted service providers that help us operate PortaPro Software, including:
| Service Provider | Purpose |
|---|---|
| Clerk | Authentication and identity management |
| Stripe | Payments, subscriptions, billing, and Connect-related services |
| Supabase | Database hosting, file storage, backups, and platform infrastructure |
| Vercel | Hosting, deployment, serverless functions, and edge delivery |
| Mapbox | Maps, geocoding, and location rendering |
| Twilio | SMS notifications and communication services, if enabled |
| Email providers | Transactional email, account notifications, and support messages |
| Analytics and monitoring tools | Performance, error tracking, security, and product improvement |
We may also disclose information when necessary to:
Customers own the operational data they enter into PortaPro Software.
Upon request, organization owners may request:
We will make commercially reasonable efforts to process verified requests within 30 days unless a longer period is required or permitted by law.
We retain operational data while an organization maintains an active account.
Upon cancellation, customers may request an export of their data before account closure. After cancellation, we will delete or de-identify operational account data within a reasonable period, generally within 60 days, unless retention is required for legal, tax, billing, security, backup, dispute resolution, fraud prevention, or compliance purposes.
Backup copies may persist for a limited period before being overwritten according to normal backup cycles.
Certain records, such as billing history, payment records, support communications, security logs, and legal records, may be retained as required or permitted by law.
We use administrative, technical, and organizational safeguards designed to protect information. These may include:
No system can be guaranteed to be 100% secure. However, we work to maintain appropriate safeguards based on the nature of the data we process and the services we provide.
Internal access to customer data is limited to authorized personnel who need access for support, troubleshooting, account administration, security, legal, compliance, or platform operations.
PortaPro Software does not sell customer data or use customer operational data to train third-party foundation AI models.
If PortaPro Software introduces AI-powered features that process customer data, we will describe how those features work and what data is processed.
California residents may have rights to request access to, correction of, deletion of, or information about certain personal information we collect, subject to applicable law.
PortaPro Software does not sell personal information. PortaPro Software does not share customer operational data for cross-context behavioral advertising.
To submit a California privacy request, contact us at:
We may need to verify your identity or authority before processing certain requests.
PortaPro Software is intended for business use and is not directed to children under 16. We do not knowingly collect personal information from children under 16.
PortaPro Software is operated in the United States. If you access the website or platform from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.
We may update this Privacy Policy as PortaPro Software evolves. When we make changes, we will update the Effective Date at the top of this page.
For material changes, we may provide additional notice, such as notifying organization owners or displaying a notice within the platform.
For privacy questions, data requests, or concerns, contact:
PortaPro Software LLC – Privacy Team
privacy@portaprosoftware.com