Your privacy is important to us. Learn how we protect and handle your data.
Effective Date: November 14, 2025PortaPro Software ("we," "our," "us") is committed to protecting the privacy of every portable sanitation operator, employee, and customer who uses our platform. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it across our fully cloud-hosted system.
By using PortaPro Software or accessing any subdomain (e.g., companyname.portaprosoftware.com), you agree to the practices outlined below.
When a company signs up, we collect:
Customers maintain full ownership of all uploaded data, including unit inventory details, customer records, quotes, work orders, invoices, route schedules, driver task completion data, images, vehicle and fleet information, consumables, and file uploads.
PortaPro Software uses Clerk for secure authentication. Clerk processes email address, login credentials, passkeys/device sessions, two-factor tokens, and user metadata. Clerk does not share passwords or sensitive credential data with PortaPro Software.
PortaPro Software uses Stripe for payments. We do not store credit card numbers, bank account numbers, CVV, or card expiration details. We only receive payment status, last 4 digits (display only), and billing history.
To improve performance and support, we collect device type, browser type, IP address (for security), pages visited within the app, and general usage telemetry. We do not track personal browsing history or sell behavioral analytics.
We use collected information to provide the core PortaPro Software platform, improve reliability and performance, process payments, maintain platform security, and provide support. We manage company accounts and permissions, track units, routes, staff, customers, maintenance, and billing, generate quotes, invoices, reports, and schedules, and support the mobile-first driver experience.
All operational data is stored in Supabase Postgres, which includes encryption at rest, automated daily backups, point-in-time recovery, and isolated project-level access. PortaPro Software engineers cannot access customer data without explicit authorization.
Front-end and serverless functions are hosted on Vercel, which provides isolated immutable deployments, global CDN edge delivery, automatic security patching, and encrypted environment variables.
Images, uploaded documents, and service photos are stored via Supabase Storage using signed URL access and time-limited permission tokens.
PortaPro Software does not sell, rent, share your data with advertisers, or train AI models on your data. We only share data with essential processors needed to run the service:
| Service | Purpose |
|---|---|
| Clerk | Authentication & identity |
| Stripe | Payments & Connect payouts |
| Supabase | Managed Postgres, file storage, backups |
| Vercel | Hosting, deployment, and edge delivery |
| Mapbox | Maps and location rendering |
| Twilio | SMS notifications (if enabled) |
You own all data entered into PortaPro Software. You may request a data export (CSV or structured format), data deletion, or account cancellation. We will process requests within 30 days unless legally restricted.
We retain operational data while your organization maintains an active account. Upon cancellation, data can be exported prior to closure, all organizational data is permanently deleted within 60 days, and backups containing deleted data naturally expire.
Security measures include encryption in transit (TLS 1.2+), encryption at rest (Supabase-managed), role-based access control, executable builds isolated via Vercel, strict engineering access policies, continuous monitoring and error tracking, signed file URLs, and SOC 2-compliant vendors for hosting and auth layers.
PortaPro Software is not intended for individuals under 16. We do not knowingly collect information from children.
PortaPro Software is operated in the United States. If you access the platform from outside the U.S., data may be processed and stored in U.S. data centers.
We may update this policy as the platform evolves. When changes occur, we will update the "Effective Date" at the top of this page and notify organization owners.
For privacy questions or data requests, contact:
PortaPro Software – Privacy Team
privacy@portaprosoftware.com