PortaPro Support

Tell us what's going on and we'll reply by email, usually within one business day. You can also write to us directly at support@portaprosoftware.com.

Already signed in to PortaPro?

Open the Help menu inside the app (the question mark icon on a computer) and choose PortaPro Support, or tap Contact PortaPro Support in the menu on your phone. Paste or attach a screenshot of what you're seeing, and our reply shows up in the app as well as in your email.

Rather talk it through?

Book a 15 minute call at a time that works for you.

Is PortaPro down?

Check status.portaprosoftware.com for current service status.

PortaPro Field Operations is the mobile app for drivers, technicians and office staff. It is free on the App Store for iPhone and iPad and on Google Play for Android, and it works with a PortaPro Software account. Search the store for PortaPro Field Operations, or use these buttons.

The field app for iPhone and Android. Tap to download.The field app for iPhone and Android. Click a badge to scan it to your phone.

iOS optimized for iPad & iPhone Duo

Getting an account

New to PortaPro? Any portable sanitation, septic or roll-off business can start a free trial. Joining an existing company? Ask your company admin to send you an invite, then sign in with the email it was sent to.

Trouble signing in

• Use the same email and password you use for PortaPro on a computer.
• Signed up with Google? Enter that email on the sign-in screen and continue. We'll email you a sign-in code.
• Forgot your password? Choose Forgot password on the sign-in screen.
• Still stuck? Submit a support request and tell us the email you sign in with.

Permissions the app asks for

• Camera: to photograph completed work and scan unit QR codes and barcodes.
• Location: only while you're using the app, to record where a service was done. Denying it never blocks your work.
• Notifications: to tell you when a job is assigned to you or your route changes.
• Microphone: for the walkie-talkie and for dictating messages, only when you use them.
• Face ID, Touch ID or fingerprint: optional, to lock the app when you step away.

You can change any of these later in your phone's Settings.

Not getting notifications?

• In the app, open Profile (office staff: Settings, then Notifications), and turn on Push Notifications.
• Check that PortaPro is allowed to send notifications in your phone's Settings.
• Tap Send test notification. A test should arrive within a few seconds.

Lock the app with Face ID or your fingerprint

In Settings, turn on Require Face ID / fingerprint to unlock. The app then locks after two minutes in the background and opens with Face ID, Touch ID or your fingerprint.

PortaPro can send email through your own Gmail, Google Workspace, Outlook or Microsoft 365 account, so invoices, quotes and replies come from your address. Connecting an account is optional; PortaPro works fully without one.

What PortaPro can do with Gmail

PortaPro asks Google only for permission to send email on your behalf. It cannot read your inbox, and it only sends email you write or approve in PortaPro, or an automation you set up there. Our use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. The details are in section 11 of our Privacy Policy.

Disconnect an email account

• In PortaPro: Settings, then Email Accounts, then Disconnect.
• Or remove PortaPro's access from your Google Account at myaccount.google.com/connections.

Either way, PortaPro stops sending through that account right away.