Billing Troubleshooting

4 min read

Updated November 25, 2025

BillingTroubleshootingHelp

Overview

Quick solutions to common billing issues in PortaPro.

Common Issues

Invoice Won't Generate

Possible causes:

No completed services in date range

Customer billing is paused

Missing required information

Solutions:

Check service completion status

Verify customer billing settings

Ensure all required fields are filled

Wrong Amount on Invoice

Possible causes:

Incorrect service rates

Missing or extra line items

Tax calculation error

Solutions:

Review line items

Check customer's rate card

Verify tax settings

Customer Didn't Receive Invoice

Possible causes:

Wrong email address

Spam filter

Email delivery issue

Solutions:

Verify email address

Resend invoice

Check email delivery logs

Try customer portal instead

Payment Not Showing

Possible causes:

Not yet recorded

Applied to wrong invoice

Integration sync delay

Solutions:

Manually record payment

Check payment allocation

Force sync with accounting

Voiding and Correcting Invoices

Open the invoice

Click Void Invoice

Enter reason

Create corrected invoice if needed

Getting More Help

If issues persist:

Check the billing logs

Contact support with invoice numbers

Include screenshots of errors

Creating an Invoice

Accounting Integrations

Core Operations

Customer & Financial Management

Fleet & Business Intelligence

By Business Size

By Role

Billing Troubleshooting

Core Operations

Customer & Financial Management

Fleet & Business Intelligence

By Business Size

By Role

Billing Troubleshooting

Overview

Common Issues

Invoice Won't Generate

Wrong Amount on Invoice

Customer Didn't Receive Invoice

Payment Not Showing

Voiding and Correcting Invoices

Getting More Help

Was this article helpful?

Related Articles

Overview

Common Issues

Invoice Won't Generate

Wrong Amount on Invoice

Customer Didn't Receive Invoice

Payment Not Showing

Voiding and Correcting Invoices

Getting More Help

Was this article helpful?

Related Articles