Customer Portal settings control what information customers can see and how your team appears when interacting with them through the portal.
Privacy: Hide Employee Names
When enabled, customers see your company name instead of individual employee names:
Enabled Behavior:
Disabled Behavior:
Configuring Privacy Settings
Online Status Sharing
Control whether customers can see staff availability:
Enabled Behavior:
Disabled Behavior:
Customer Support Contact
Configure your support email and SMS number: