The Messaging & Support system provides real-time, two-way communication between your team and customers. It centralizes all support conversations, service requests, and customer inquiries in one manageable inbox.
Key Capabilities
| Feature | Description |
|---------|-------------|
| Real-Time Messaging | Instant message delivery with typing indicators |
| Support Inbox | Centralized view of all customer conversations |
| Thread Management | Organize, categorize, and track support tickets |
| Push Notifications | Browser alerts for new messages |
| Customer Portal Integration | Customers message directly from their portal |
| Service Requests | Handle scheduling and supply requests |
Who Uses This
Navigation
Access the Support Inbox from the main navigation menu under Messages or through the notification bell icon.