When a job cannot be completed as planned, you can cancel it with a documented reason. This ensures proper record-keeping and helps identify patterns in job cancellations.
When to Cancel a Job
Common scenarios for cancellation:
How to Cancel a Job
Step 1: Open the Job
Navigate to the job you want to cancel and open the Job Detail Modal.
Step 2: Click Cancel Job
Step 3: Select Cancellation Reason
The modal requires you to specify why the job is being cancelled:
Preset Reasons:
Step 4: Provide Custom Reason (if "Other")
If you select "Other":
Step 5: Confirm Cancellation
What Happens When You Cancel
| Action | Result |
|--------|--------|
| Status Update | Changes to "cancelled" |
| Reason Storage | `cancellation_reason` field populated |
| Timestamp | `cancelled_at` recorded |
| Visual Indicator | Job displays with red cancelled badge |
| Equipment | Assignments may need manual handling |
Viewing Cancelled Jobs
By default, cancelled jobs are hidden from the Calendar and Dispatch views. To see them:
Cancellation Details Display
For cancelled jobs, a special "Cancellation Details" card appears in the Job Detail Modal showing: