Help Center | Email Notifications for Support | Help Center

Configure email alerts for support activities to ensure your team never misses important customer communications.

Email Notification Types

Portal Service Request Emails

Triggered when customers submit service requests

Includes request details

Sent to configured recipients

Configuring Email Notifications

Navigate to Settings → Notifications

Find email notification options

Toggle desired notifications on/off

Save changes

Who Receives Emails

Admins with notification access

Dispatchers (if configured)

Custom email addresses (if supported)

Email Content

Service request emails include:

Customer name and contact

Request type

Details and notes

Link to respond

Managing Volume

Enable only critical notifications

Use push for real-time alerts

Email for important requests

Configure email alerts for support activities to ensure your team never misses important customer communications.

Email Notification Types

Portal Service Request Emails

Triggered when customers submit service requests

Includes request details

Sent to configured recipients

Configuring Email Notifications

Navigate to Settings → Notifications

Find email notification options

Toggle desired notifications on/off

Save changes

Who Receives Emails

Admins with notification access

Dispatchers (if configured)

Custom email addresses (if supported)

Email Content

Service request emails include:

Customer name and contact

Request type

Details and notes

Link to respond

Managing Volume

Enable only critical notifications

Use push for real-time alerts

Email for important requests

For Your Customers

For Your Technicians

For Your Business

Email Notifications for Support

For Your Customers

For Your Technicians

For Your Business

Email Notifications for Support

Email Notification Types

Portal Service Request Emails

Configuring Email Notifications

Who Receives Emails

Email Content

Managing Volume

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Related Articles

Email Notification Types

Portal Service Request Emails

Configuring Email Notifications

Who Receives Emails

Email Content

Managing Volume

Was this article helpful?

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