Use this checklist for rapid issue diagnosis and resolution.
Before Reporting an Issue
Refresh the page
Check internet connection
Clear browser cache
Try a different browser
Check for active filters that may hide data
Verify the correct date is selected
Confirm you're logged into the correct organization
Check for error messages in toast notifications
Information to Gather for Support
When contacting support, provide:
Common Quick Fixes
| Issue | Quick Fix |
|-------|-----------|
| Data not loading | Refresh page |
| Filters hiding jobs | Clear all filters |
| Session expired | Log out, log back in |
| Wizard stuck | Save as draft, resume later |
| Status not updating | Check for error toast, retry |
| Map blank | Wait 10 seconds, then refresh |
| Driver missing | Check Team Management for active status |
| Inventory unavailable | Check date range for conflicts |
| Permission denied | Verify your user role |
| Drag-and-drop not working | Try clicking directly on the card |
Browser Developer Tools
For advanced troubleshooting:
Network Troubleshooting
If experiencing connectivity issues: