Help Center | Support Ticket Workflows | Help Center

Manage support requests through a structured ticket workflow from initial contact to resolution.

Ticket Lifecycle

```

Customer Inquiry → Open Ticket → Active Support → Resolution → Closed

```

Ticket States

Open - Active, awaiting response or action

In Progress - Being actively worked on

Pending Customer - Waiting for customer response

Closed - Issue resolved

Typical Workflow

1. Receipt

Customer submits request

Ticket created automatically

Team notified

2. Triage

Review incoming request

Categorize appropriately

Assign if needed

3. Response

Reply to customer

Gather additional information

Provide solutions

4. Resolution

Address the issue

Confirm with customer

Close ticket

5. Follow-up

Ensure satisfaction

Archive for records

Manage support requests through a structured ticket workflow from initial contact to resolution.

Ticket Lifecycle

```

Customer Inquiry → Open Ticket → Active Support → Resolution → Closed

```

Ticket States

Open - Active, awaiting response or action

In Progress - Being actively worked on

Pending Customer - Waiting for customer response

Closed - Issue resolved

Typical Workflow

1. Receipt

Customer submits request

Ticket created automatically

Team notified

2. Triage

Review incoming request

Categorize appropriately

Assign if needed

3. Response

Reply to customer

Gather additional information

Provide solutions

4. Resolution

Address the issue

Confirm with customer

Close ticket

5. Follow-up

Ensure satisfaction

Archive for records

For Your Customers

For Your Technicians

For Your Business

Support Ticket Workflows

For Your Customers

For Your Technicians

For Your Business

Support Ticket Workflows

Ticket Lifecycle

Ticket States

Typical Workflow

1. Receipt

2. Triage

3. Response

4. Resolution

5. Follow-up

Was this article helpful?

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Ticket Lifecycle

Ticket States

Typical Workflow

1. Receipt

2. Triage

3. Response

4. Resolution

5. Follow-up

Was this article helpful?

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