Categorize support threads to organize conversations and track issue types.
Available Categories
| Category | Use For |
|----------|---------|
| General | General inquiries and questions |
| Billing | Invoice, payment, pricing questions |
| Equipment | Unit issues, requests, status |
| Service | Service scheduling, requests |
| Issue | Problems, complaints, urgent matters |
| Other | Miscellaneous communications |
Category Benefits
Changing Categories
Category in Customer View
Customers may see category options when: