Common issues and solutions for the Service Hub module.
Common Issues and Solutions
Service Type Not Appearing
Symptoms: Service type missing from selection lists
Solutions:
| Check | Action |
|-------|--------|
| Status | Ensure service type is active, not deactivated |
| Category | Verify correct category is selected |
| Permissions | Confirm user has access to that service type |
| Refresh | Reload the page to fetch latest data |
Template Not Showing in Driver App
Symptoms: Created template not available for field staff
Solutions:
| Check | Action |
|-------|--------|
| Published | Ensure template is published, not draft |
| Service Type | Verify template is linked to correct service |
| Sync | Driver may need to sync their app |
| Version | Check that latest version is active |
Photos Not Uploading
Symptoms: Evidence photos fail to attach
Solutions:
| Check | Action |
|-------|--------|
| File Size | Reduce image size if too large |
| Format | Use JPG, PNG, or HEIC formats |
| Connection | Verify stable internet connection |
| Storage | Check if storage quota is reached |
Service Record Missing
Symptoms: Completed service not appearing in records
Solutions:
| Check | Action |
|-------|--------|
| Filters | Clear date and status filters |
| Sync Delay | Allow time for driver app sync |
| Job Status | Verify associated job is marked complete |
| Permissions | Check user access to view all records |
PDF Generation Failed
Symptoms: Report fails to generate or download
Solutions:
| Check | Action |
|-------|--------|
| Record Complete | Ensure all required fields are filled |
| Photos Loaded | Wait for all images to upload |
| Browser | Try a different browser |
| Retry | Wait and attempt generation again |
Best Practices
| Practice | Benefit |
|----------|---------|
| Complete Records | Fill all fields before generating reports |
| Consistent Naming | Use standard naming for service types |
| Regular Cleanup | Archive old templates and records |
| Template Testing | Test new templates before field deployment |
| Evidence Standards | Train staff on photo quality requirements |
Getting Additional Help
If issues persist: