For Your Customers

Customer Portal

24/7 access to schedules, invoices, and service history.

Quotes & Invoices

View, approve, and pay documents online.

Payment Processing

Secure online payments with flexible options.

Sign contracts digitally with audit trails.

Service/Equipment Request

Submit service and equipment requests and track status.

For Your Technicians

Offline-first workflows for field operations.

Route Optimization

Traffic-aware routing to maximize stops.

Real-time messaging across the team and directly with customers on daily routes.

Service Checklists

Standardized pumping/cleaning workflows.

Equipment Scanning

Quick unit ID capture (OCR / panel numbers).

For Your Business

Job Scheduling & Dispatch

Create jobs, dispatch routes, and manage recurring service.

Equipment Inventory

Track assets and lifecycle across all locations.

Track chemicals, supplies, and service materials.

Complete Fleet Management

Maintenance, compliance, inspections, and vehicle tracking.

Team Management

Scheduling, certifications, and performance tracking.

Customer Accounts & CRM

Profiles, sites/locations, contacts, and history.

Reporting & Analytics

Dashboards and performance insights.

Marketing Tools

Segmentation, campaigns, and customer engagement.

Collect more 5-star reviews automatically.

PortaProspectComing Soon

Sales CRM built for portable sanitation.

Small & Mid-Size Operators

One platform to replace Slack, Zendesk, ServiceTitan, and spreadsheets — at a price that makes sense.

Enterprise & Municipal

Enterprise-grade controls, compliance, security, and reporting across large multi-location fleets.

Event & Festival Operators

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For Owners & Executives

Full operational visibility, profitability insights, and executive-level control.

For Operations & Dispatch

Schedule, route, assign, and adjust in real time from one command center.

For Drivers & Technicians

Clear daily routes, mobile workflows, inspections, and service checklists.

For Office & Billing Teams

Accurate invoicing, faster collections, and fewer write-offs.

Best practices, industry insights, and operational strategies for portable sanitation businesses.

Estimate time, labor, fuel, and cost savings with PortaPro.

Customer Stories

See how real operators modernize their business with PortaPro.

Product Updates

New features, platform enhancements, and system improvements.

Guides, documentation, and step-by-step setup resources.

Become a PortaPro

Role-based training for admins, office teams, dispatch, and drivers.

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Help Center Customer ManagementUnread Messages and Badge Notifications

Unread Messages and Badge Notifications

3 min read

Updated January 18, 2025

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Visual indicators help you track unread messages and prioritize responses.

Unread Indicators

Header Notification Bell

Shows total unread count

Red badge with number

Click to see message summary

Thread List

Bold text for unread threads

Unread count badge per thread

Visual distinction from read threads

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Total unread in navigation

Updates in real-time

Resets when messages are read

Reading Messages

Messages are marked as read when:

You open the thread

You scroll through the conversation

The thread is in focus

Clearing Unread

Open each thread to mark as read

All messages in view marked automatically

No manual "mark as read" needed

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Help Center | Unread Messages and Badge Notifications | Help Center | PortaPro Software