# Chargeback Invoicing Billing Customers for Damage
A chargeback (in the PortaPro Workshop context) is a damage recovery invoice generated when a customer is responsible for damage to a unit.
Common scenarios:
PortaPro generates a formal invoice in your Invoices module directly from the Workshop repair record, pre-populated with the repair cost calculation.
Setting Up for a Chargeback
Before generating a chargeback invoice, set these fields on the Unit Repair Detail page:
The Chargeback Card
The Chargeback card is on the right panel of the Unit Repair Detail page.
Calculator inputs:
Calculated breakdown (live-updating):
Description on invoice the line item description that will appear on the invoice.
Action buttons:
Creating the Chargeback Invoice
PortaPro will:
A success toast confirms the invoice was created. Navigate to Invoices to review, edit, and send.
Chargeback Statuses
| Status | Meaning |
|---|---|
| *(none set)* | No chargeback decision has been made |
| Pending | Chargeback identified but not yet invoiced |
| Invoiced | Invoice has been generated; awaiting payment |
| Not Applicable | Damage is normal wear-and-tear |
| Written Off | Chargeback was decided against |
Use the Pending Chargebacks stat tile on the Maintenance Tracker to identify all units needing a decision.
FAQ Chargebacks
Q: Can I edit the invoice amount after clicking Bill Customer?
Yes. The invoice is a normal invoice in your Invoices module. Edit the line item amount and save.
Q: Can I add multiple chargeback invoices to one unit?
The system currently tracks one primary chargeback per unit. For complex cases, create additional invoices manually in Invoices and note them in the unit's activity log.